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Store Policies
Payment
We gladly accept Visa, MasterCard, American Express, Discover, or debit card payments all through PayPal and it's super secure. * Items may take up to 3 business days to process before shipping.
Shipping
■$8.00 to anywhere in the U.S.
■ $8.00 Canada
■ $12.00 everywhere else COMBINED SHIPPING: I do combine shipping prices. $2.00 for each additional item
SHIPPING METHOD:
■ Upon receipt of your payment, Items are shipped via USPS priority
■ Shipping insurance available on domestic orders upon request. If you request insurance be sure to contact me for rates at the time of order.
■ Lunaversoul is not responsible for items lost,stolen or damaged in shipping.
Shipping & Delivery
$8.00 to anywhere in the U.S.
$8.00 to Canada
$15.00 everywhere else
* Combined Shipping:
$2.00 for each additional item
Payment
Shipping insurance available on domestic orders upon request.
If you request insurance be sure to contact me for rates at the time of order.
At this time, Lunaversoul ships merchandise to locations within the United States and U.S. territories, including Alaska, Hawaii, Puerto Rico, Guam, and the US Virgin Islands. Additionally, Lunaversoul ships merchandise to most international locations. The risk of loss and title for all merchandise ordered on this Web site pass to you when the merchandise is delivered to the shipping carrier.
PLEASE MAKE SURE YOUR PAYPAL AND SHIPPING ADDRESSES MATCH TO PREVENT DELAYS OR LOST PACKAGES. IF THEY ARE NOT THE SAME PLEASE CONTACT ME WITH THE CORRECT SHIPPING ADDRESS AT lunaversoul7@gmail.com
LUNAVERSOUL IS NOT RESPONSIBLE FOR ITEMS LOST,STOLEN OR DAMAGED IN SHIPPING.
ITEMS IN STORE ARE LIMITED TO ONE OF EACH ITEM AT A TIME, SO ITEMS ARE SUBJECT TO SELL OUT .
CONTACT ME BEFORE PURCHASING IF YOU NEED MORE THAN ONE OF AN ITEM, I MAY HAVE MORE IN STOCK.
International
Customs and import duties may be applied to International orders when the shipment reaches its destination. Such charges are the responsibility of the recipient of your order and vary from country to country. Contact your local customs office for details.
Shipping laws are different in each country. It is your responsibility to check with your Customs office to verify whether the country to which you are shipping permits the shipment of your products. Lunaversoul is not responsible for any direct, indirect, punitive, or consequential damages that arise from improper international shipping practices. all duty, customs and international taxes etc are the responsibility of the buyer. Packages that are refused due to customs and duty fees WILL NOT BE REFUNDED
Sales Tax
Lunaversoul charges sales tax for merchandise ordered on this Web site based on the applicable state sales tax rate and the location to which the order is being shipped.
You may purchase merchandise from this Web site by using any one of the payment options listed in (link to Payment Options). Lunaversoul reserves the right to change its payment procedures at any time without prior notice to you.
FOR EXCHANGES OF EQUAL OR LESSER VALUE OR STORE CREDIT PLEASE EMAIL US AT lunaversoul7@gmail.com for any questions.
Returns and exchange details
**PLEASE READ MY STORE POLICY'S BEFORE YOU PURCHASE **
Lunaversoul Return Policy:
NO REFUNDS ON ANY PERSONALIZED OR CUSTOM ITEMS
NO REFUNDS ON CUSTOM RINGS
Within 10 days of receipt of your order, customers can return eligible items for store credit (less S&H fees) that can be applied toward an exchange or future purchase. If you wish to return your item, you must contact Lunaversoul at info@lunaversoul.com prior to shipping the item back.
All return items must be received in brand new, unworn condition to be eligible for return. It is the customers responsibility to package and ship the items in a manner that will protect and prevent damage or breakage.
It is recommended that customers return the item in the packaging it was sent in and use a shipping method that provides tracking and insurance. Customers are responsible for paying all return shipping charges and will be invoiced for any additional shipping and handling charges. Custom orders are not eligible for returns. Lunaversoul offers the option to purchase shipping insurance on all purchases at the time of purchase. By choosing not to do so, the customer acknowledges that Lunaversoul is not responsible for items damaged in shipping and returns will not be accepted under any circumstances for that reason. Store credit will expire after 6 months (180 calendar days) from date of return.
■ LUNAVERSOUL IS NOT RESPONSIBLE FOR ITEMS LOST,STOLEN OR DAMAGED IN SHIPPING.
NO REFUNDS ON ANY PERSONALIZED OR CUSTOM ITEMS
NO REFUNDS ON CUSTOM RINGS
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